Message board

This is a little old dating back to November but important enogh to keep it current.

Dear Valued Customers,

We have recently confirmed that, with respect to our FUJIFILM X-E5 digital camera, there is a potential issue where the strap lug attachment may loosen. Continued use in this condition could result in the strap attachment detaching from the camera body.
As of November 20, 2025, this issue has been identified in fewer than 0.1% of all units shipped.

Fujifilm will provide free inspection and repair services for affected products.
To determine whether any looseness exists, please contact your nearest Fujifilm Customer Service center. Authorized Fujifilm technicians will provide guidance on how to check the strap attachment and will perform inspection and any necessary repairs free of charge.

We thank you for your confidence in Fujifilm products and appreciate your understanding and cooperation.

[Applicable Part]
Strap Attachment Area

FUJIFILM X-E5 Silver / Black

Contact

Should your FUJIFILM X-E5 digital camera be affected by this issue, please contact your nearest Fujifilm Customer Service center in your country.
FUJIFILM Worldwide Network